Direct Connect was incorporated in 2001 to leverage the experience and capabilities of our founders Jim Buck and Dave Ottoson.  Initially we implemented live agent and automated voice programs.  Building on that foundation we have expanded and also provide social media and various customized offerings as well. 

Direct Connect personnel have extensive background managing customer care projects.  We will work closely with you incorporating your requirements and goals and creating an effective program design.  We want to develop a long term relationship with our clients and know that your success will help us accomplish this objective.

Whether you are an entrepreneur or a large established company, Direct Connect is interested in discussing your ideas or proposed venture.  Over the last ten years we have developed and managed a variety of projects for companies such as Dow Corning, Disney, ESPN, Teva Pharmaceuticals and Astrazeneca.  Whether a project is large or small, simple or complex, we put all of our energy into its design and implementation.  We will do the same with your project.